First-time setup
This guide walks you through connecting Talkyto to your Twilio account for the first time. By the end you’ll have default numbers configured and a subscription active.
Prerequisites
Section titled “Prerequisites”Before you begin, make sure you have:
- A Twilio account with an active phone number or a verified caller ID
- An upgraded Twilio account if you plan to make or receive calls (trial accounts don’t support outbound calling)
- A Talkyto subscription (you can purchase one during setup)
Step 1: Download and install Talkyto
Section titled “Step 1: Download and install Talkyto”Install Talkyto from the App Store (iOS) or Google Play (Android). Open the app after installation.
Step 2: Sign in
Section titled “Step 2: Sign in”Sign in with your Talkyto credentials. If you don’t have an account yet, create one from the sign-in screen.
Step 3: Connect your Twilio account
Section titled “Step 3: Connect your Twilio account”After signing in, Talkyto prompts you to choose how to connect:
- Business code — enter a code provided by your organization to join a shared account. See service accounts for details.
- Personal Twilio account — connect your own Twilio credentials.
To connect a personal Twilio account:
- Select I have a Twilio account.
- Open the Twilio Console in a browser.
- Copy your Account SID and Auth Token from the dashboard.
- Paste both values into Talkyto and confirm.
Step 4: Set default numbers
Section titled “Step 4: Set default numbers”After connecting, Talkyto asks you to choose default numbers:
- Select a number for outgoing calls from the list of numbers on your Twilio account.
- Select a number for outgoing messages.
You can change these defaults later in Settings.
Step 5: Verify your configuration
Section titled “Step 5: Verify your configuration”Check that your numbers are correctly set:
- Go to Settings > Voice and confirm the call number shown.
- Go to Settings > Messaging and confirm the messaging number shown.
If a number is missing or incorrect, update it in the relevant settings section.
Step 6: Activate a subscription
Section titled “Step 6: Activate a subscription”You must have an active subscription to send and receive calls and messages.
- Go to Settings > Subscriptions.
- Select a plan and complete the purchase, or tap Restore to restore a previous purchase.
For full details on plan options and billing, see manage subscriptions.
Step 7: Test your setup
Section titled “Step 7: Test your setup”Place a test call or send a test message to confirm everything is working. If calls fail, verify that your Twilio account is upgraded and that the correct number is selected in Settings > Voice.
If Talkyto didn’t configure your Twilio webhooks automatically, follow the manual Twilio setup guide.