How Talkyto Business works

Talkyto Business is a web-based management dashboard for organisations that run multiple Talkyto App devices. It gives administrators a single place to configure, monitor, and manage every enrolled device — without having to touch each phone individually.

Two separate products

	Talkyto App	Talkyto Business
What it is	Mobile app (iOS / Android)	Web dashboard
Who uses it	End users making and receiving calls and messages	Admins managing a fleet of devices
Requires the other?	No — works standalone	Yes — needs at least one enrolled App device to manage
Account type	Individual subscription per device	Organisation subscription covering enrolled devices

Key point

You do not need Talkyto Business to use the Talkyto App. Individual users can install the app, connect a Twilio account, and start calling immediately. Business is an optional management layer for teams that need centralised control.

What Business adds

When you enrol App devices into a Business organisation, administrators gain:

• Centralised Twilio account management — connect one or more Twilio accounts once; assign phone numbers to devices from the dashboard instead of configuring each phone.
• Device grouping — organise devices by team, office, or role for easier filtering and reporting.
• Contact lists — create and manage shared contact lists that synchronise automatically to enrolled devices.
• Call and message logs — review all call activity and message history across every enrolled device and phone number.
• Blocking — block numbers organisation-wide from the dashboard, rather than on each device.
• Call recording — enable recording per phone number from the dashboard.
• Voicemail configuration — set voicemail greetings and timeouts at the service-account level or per phone number.
• Notes — attach shared notes to messages and contacts; notes sync between the dashboard and the App.
• Additional services — configure Studio Workflow integrations and other add-on services per phone number.

Core concepts

Organisation

An organisation is the top-level container in Business. Everything — service accounts, devices, contact lists, invites — belongs to one organisation. You create an organisation during onboarding and invite team members to it.

Service account

A service account maps one Twilio account (Account SID + Auth Token) to your organisation. Each service account holds the phone numbers belonging to that Twilio account. You can have multiple service accounts if your organisation uses more than one Twilio account.

Device

A device is an enrolled Talkyto App installation. Devices are invited to the organisation via email; once accepted, the admin can assign service accounts, phone numbers, contact lists, and groups to that device.

Group

A group is a named collection of devices. Groups make it easier to filter the device list and assign settings to subsets of your fleet.

How data flows

Talkyto Business (dashboard)
    └── Organisation
            ├── Service accounts  (Twilio credentials + phone numbers)
            ├── Devices           (enrolled App installations)
            ├── Contact lists     (shared, synced to devices)
            └── Groups            (device collections)
                        │
                        ↓  (real-time sync)
                Talkyto App  (on each enrolled device)

Settings you change in the dashboard — voicemail, contact lists, blocked numbers, call recording — propagate to enrolled devices automatically. Notes added in the App appear in the dashboard and vice versa.

Next steps

• First-time setup — create your organisation and invite your first devices.
• Twilio account configuration — connect your Twilio account to a service account.
• Managing devices — groups, contact lists, blocking, voicemail, and call recording.