Manual Twilio setup

Talkyto normally configures your Twilio webhooks automatically during first-time setup. Use this guide only if automatic configuration didn’t run or if you need to reconfigure your webhooks by hand.

Configure the incoming call webhook

1. Open the Twilio Console and navigate to Phone Numbers > Manage > Active numbers.
2. Select the phone number you use for calls.
3. Under Voice & Fax, find the A call comes in field.
4. Set the handler to Webhook and enter Talkyto’s webhook endpoint:

   https://us-central1-twiconnect-257c6.cloudfunctions.net/receiveCall

5. Set the HTTP method to HTTP POST.
6. Save the number.

For details on which number to assign here, see voice configuration.

Configure the incoming SMS webhook

Talkyto uses a Twilio Messaging Service for SMS routing. You’ll create the service and point it at Talkyto’s webhook endpoint.

Create the messaging service

1. In the Twilio Console, go to Messaging > Services.
2. Click Create Messaging Service.
3. Name the service Talkyto SMS service and complete the creation wizard.

Add your number to the service

1. Open the messaging service you just created.
2. Go to the Sender Pool tab and add the phone number you use for messages.

Set the inbound webhook

1. Go to the Integration tab of the messaging service.
2. Under Incoming Messages, select Send a webhook.
3. Enter Talkyto’s webhook endpoint:

   https://us-central1-twiconnect-257c6.cloudfunctions.net/receiveSms

4. Set the HTTP method to HTTP POST.
5. Save the service.

For details on which number to assign, see messaging configuration.

Verify the configuration

After saving both webhooks:

1. In Talkyto, go to Settings > Voice and confirm the correct number is selected.
2. Go to Settings > Messaging and confirm the correct number is selected.
3. Send a test message and place a test call to confirm Talkyto receives them.

If messages or calls still don’t come through, double-check that the number in your Twilio Sender Pool matches the number selected in Talkyto’s messaging settings.

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Return to first-time setup if you haven’t finished the rest of your initial configuration.